Delivery Information

1. Service Delivery

Ziperhost.com, operated by CHRISTEN VENTURES LLC, provides digital web hosting services that are delivered electronically. Since our services are digital in nature, there is no physical product shipped or delivered.

2. Service Activation Timeline

2.1 Automated Services

Most hosting services are activated automatically upon successful payment verification:

• Shared Hosting Plans: Activated within 5-15 minutes of payment confirmation
• Domain Registration: Processed immediately, though DNS propagation may take up to 24-48 hours
• SSL Certificates: Issued within 1-24 hours depending on the certificate type

2.2 Manual Review Services

Some orders may require manual review for security and fraud prevention purposes:

• New accounts from high-risk regions
• Large orders or bulk purchases
• Payment verification issues

Orders under manual review are typically processed within 24 hours during business hours (Monday-Friday, 9 AM - 5 PM EST).

3. Access to Services

3.1 Account Credentials

Once your service is activated, you will receive:

• A welcome email with your account details
• Login credentials for your client area
• Control panel access information (cPanel/Plesk)
• FTP and database access details

3.2 Email Delivery

All service-related information is sent to the email address provided during registration. Please ensure:

• Your email address is correct and active
• You check your spam/junk folder for our emails
• You add info@ziperhost.com to your safe senders list

4. Domain Transfer Services

Domain transfers involve third-party registrars and may take longer to complete:

• Initiation: Transfer process begins within 24 hours of payment
• Authorization: You must approve the transfer via email from your current registrar
• Completion: Transfers typically complete within 5-7 days

Note: Some domain extensions may have different transfer timelines based on registry requirements.

5. Service Migration

If you're transferring your existing website to Ziperhost:

• Free Migration: Available for select hosting plans
• Timeline: Completed within 3-5 business days after receiving necessary credentials
• Requirements: You must provide access to your current hosting account

To request migration assistance, please submit a support ticket after your account is activated.

6. DNS Propagation

When you point your domain to our servers or make DNS changes:

• Changes are implemented immediately on our end
• Global DNS propagation can take 24-48 hours
• During propagation, some users may see the old site while others see the new one
• Full propagation across all global DNS servers may take up to 72 hours in rare cases

7. Delays and Issues

7.1 Payment Verification

Service activation may be delayed if:

• Payment fails or is declined
• Additional verification is required by our payment processor
• Billing information doesn't match payment method

7.2 Incomplete Information

Orders may be delayed if you provide incomplete or inaccurate information during registration. We will contact you via email to request the necessary details.

7.3 Technical Issues

While rare, technical issues or system maintenance may cause delays. We will notify affected customers and work to resolve issues as quickly as possible.

8. Customer Support

If you experience any delays or issues with service activation:

• Check your email (including spam folder) for communications from us
• Log into your client area to view order status
• Contact our support team via ticket or email

9. Business Hours

Our support team operates:

• Monday - Friday: 9:00 AM - 9:00 PM EST
• Saturday - Sunday: 10:00 AM - 6:00 PM EST
• Holidays: Limited support (emergency issues only)

Automated services and account activations operate 24/7/365.

10. Refund Policy

If you're not satisfied with our service delivery, please refer to our refund policy in the Terms of Service. We offer a 15-30 day money-back guarantee on eligible services.

11. Service Level Agreement (SLA)

While we strive for immediate activation and 99.9% uptime, delivery timelines and service availability are subject to our Terms of Service. We do not guarantee specific delivery times for services requiring manual processing or third-party involvement.

12. Contact Information

For questions about service delivery or activation, please contact us: